Client:
International medical software specialist
Context of the mission:
Context of organizational change (creation of central functions and local functions) with the creation of specialized service centers on three geographical areas (Europe, Africa, South America)
Client target:
Assess the capacity of all employees to embrace change, assess the potential of key people and develop a development plan adapted to implement the plan through training and coaching
Our intervention:
Conducting a team assessment prior to a team audit for the European entity as per in depth interviews, human potential analysis (3 key persons), interviews, 360 ° feedback, optimization of a development plan, mobilization and creation of a coaching team for the implementation of development plans
Results:
Recruitment of the team's service center, 100% retention of employees after 1 year, reduction of the process time for customer requests |